Refund policy

Founders Launch Pre-Orders

Products sold during the Founders Launch are made as pre-orders. Because these items are produced specifically for each order, all sales are final unless an item arrives damaged, defective, or you receive the wrong item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@ameking.com. Please note that returns will be provided with return instruction by email.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@ameking.com. 

Damages and issues
Please inspect your order upon delivery and contact us within 3 business days if the item defective, damaged or incorrect. Include your order number and clear photos of the item and packaging.  

Pre-Orders
All Founder's Launch shirts are sold as pre-orders. Production begins after orders are placed with our manufacturer. Estimated shipping timelines will be communicated by email. If production timelines change, customers will be notified promptly. 

If AME King cannot ship your order within the estimated timeframe, we will notify you of the delay and provide the option to accept the revised timeline or cancel the order for a full refund. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer exchanges on preorder items. If your items arrive damaged, defective, or incorrect, contact support@ameking.com within 3 business days of delivery.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ameking.com.